Acceptable Use Policy

This Schedule states the restrictions on use of the Services. The Client is responsible for its own compliance and, under Clause 7.7, for ensuring that each Authorised User complies. A breach of it is a material breach of the Agreement and may result in suspension under Clause 22.2 or termination under Clause 23.2(a).

A1Prohibited purposes

The Services may not be used to:

(a) break the law, facilitate a breach of the law, or evade a legal, regulatory or professional obligation; (b) infringe a third party's Intellectual Property Rights, confidentiality, privacy, publicity or other rights, including by uploading material the Client has no right to provide; (c) generate or disseminate material that is defamatory, harassing, threatening, hateful, or that incites violence or discrimination against a person or group; (d) generate or disseminate sexual content involving minors, or any material that sexualises a minor, in any form and for any stated purpose; (e) generate content designed to deceive as to its origin or authenticity, including material impersonating a real person or organisation, fabricated records, receipts, confirmations, reviews, testimonials or endorsements presented as genuine, or a page or document designed to be mistaken for one issued by a real organisation; (f) develop, refine or operate malware, exploit code, phishing infrastructure, spoofed sites or any other tool intended to compromise a system or to obtain credentials or data without authorisation; (g) develop or contribute to the design, production or deployment of weapons, including chemical, biological, radiological, nuclear or high-yield explosive weapons, or to circumvent export control or sanctions law; (h) conduct surveillance of individuals without a lawful basis, including scraping or aggregating personal data to profile, track, score or identify individuals in ways the individuals concerned have not been informed of; (i) provide regulated professional advice directly to an individual without a qualified professional's involvement, including legal, medical, psychological or financial advice; (j) take, or materially inform, a decision about an individual's employment, credit, housing, insurance, education, immigration status, access to essential services, or their treatment in the criminal justice system, without the human review required by Clause 11.3 and without the Client having met its own obligations under applicable law and Clause 7.6; (k) generate political advertising, electoral communication or coordinated influence content, or content misrepresenting an electoral process; (l) circumvent, disable or interfere with a security feature, access control, rate limit, content filter or tenant-isolation measure, or attempt to access another client's data, workspace or environment; (m) probe, scan or test the vulnerability of the Platform, or breach or attempt to breach its authentication or security, except as permitted by Clause 7.5(e); (n) transmit unsolicited bulk communications, or use the Services to send communications in breach of applicable marketing or telecommunications law; (o) benchmark, reverse engineer, extract model weights or system prompts, or otherwise use the Services to build a competing product, or to train or improve another AI model on the Platform's outputs; or (p) impose a load on the Platform that is disproportionate to the Client's Usage Entitlements or that degrades the Services for other clients.

A2Content restrictions

A3Reporting and enforcement